Please fill in the blanks with this and DO NOT send morning/afternoon/evening.
- Copy paste the correspondence you need to send into email.
- Make sure you sign off the email with your name
Good morning/afternoon/evening,
Thank you for your booking with us at PROPERTY
We are just contacting you in order to obtain an estimated time of arrival for your stay with us.
Our reception open hours are restricted if you are arriving after 8pm, we have a simple after hours check in procedure that can be emailed out to you. In order for us to send this we require the following from you;
Please note if these details are not provided prior to arrival date your booking will be canceled.
Kind regards,
Declining Credit Cards
Good morning/afternoon/evening,
Thank you for your booking with us at PROPERTY
Unfortunately, we have been trying to process payment for your booking but the credit card provided appears to be declining.
Our policy is that we take full payment at the time of booking so if this could please be rectified by - insert date two days after this email is being sent -.
If payment still continues to decline, this booking will be cancelled via Booking.com.
Please do not hesitate to contact us with any issues.
Kind regards,
Car Specifications South Yarra + Playhouse
Good morning/afternoon/evening,
Thank you for your booking with us at PROPERTY for -- insert reservation date --.
We have noted the car park request on your booking and firstly need to get a few details from you to reserve this.
Parking is available at $20 per night, per car. Our property uses a car lift so there are height, length and weight restrictions. If you could please advise us what kind of car you will be bringing with you we can ensure the car will safely fit in the lift.
Please do not hesitate to contact us for any questions regarding this.
Kind regards,
Car Specifications Fitzroy + Hampton
Good morning/afternoon/evening,
Thank you for your booking with us at PROPERTY for -- insert reservation date --.
We have noted the car park request on your booking and firstly need to get a few details from you to reserve this.
Parking is available at $25 per night, per car. Our property uses a car stacker so there are height, length and weight restrictions. If you could please advise us what kind of car you will be bringing with you we can ensure the car will safely fit in the stacker. Once car allocation has been confirmed and the vehicle size cannot be change without notice.
Please do not hesitate to contact us for any questions regarding this.
Kind regards,
Extra person request - (ROLL-AWAY BEDS ONLY AT SOUTH YARRA)
Good morning/afternoon/evening,
Thank you for your booking with us at District South Yarra for -- insert reservation date --.
We have noted your request for an extra person/roll-away bed.
Please note that this is available at an extra $30 for your stay. Please advise if you would like this added into your booking.
Kind Regards,
Early check in
Good morning/afternoon/evening,
Early check ins are subject to availability, we will do our very best to have the room ready for you as early as possible, but depending on our occupancy the previous night, we will
need until at least midday to have the room clean if it was occupied the night before. We are unable to guarantee a room will be ready before our check in time of 2:00pm.
If you call us on the morning of your arrival we will be able to give you a better idea of what time the room will be ready. We are also happy to hold your luggage for you if you arrive before the room is ready to check into.
Kind regards,
Late check out options
Good morning/afternoon/evening,
Our check out time is at 10:00am, however we are able to offer a later check out time of 11:00am free of charge. For an additional surcharge of $35, we can offer a check out at 12:00pm, however staying beyond this time would require an additional night's accommodation to be booked. Please let us know if you would like us to add any of these options to your reservation.
Kind regards,
CREDIT CARD IN DIFFERENT NAME
Dodgy/Same day booking
Good morning/afternoon/evening
Thank you for your reservation at District South Yarra.
We have noticed that the credit card details you have provided are not that of the person checking in. We would like to remind you that as per the terms and conditions of your reservation that Valid photo identification and the same credit card used at the time of booking must be presented on arrival. The property has the right to refuse any booking when the guest cannot provide valid photo ID or valid credit card that matches the name on the booking. Cash is not an acceptable form of payment at this property. Please note that if you do not reply to this email and you have not arrived by 6 pm on the arrival day, your reservation will be canceled.
A room bond may be taken at the time of check in. For a one bedroom apartment - $200, For a two bedroom apartment - $400, For a three bedroom apartment - $500.00. Bonds will be refunded once the apartment has been vacated and checked by our housekeeping staff.
If you have any questions, please call our reception on 03 9804 7614
Kind regards,
CREDIT CARD AUTH. FORMS - Corporate bookings
Good morning/afternoon/evening
Thank you for booking with us at District South Yarra.
I noticed on your booking that you are using another person's credit card. Due to recent
increases in security we cannot charge a card that doesn't match a guest's name. If you want to use this person's card you will need to have them sign a credit card authorisation form (attached below) and have it sent back as soon as possible, otherwise you will need to provide us with your own person credit card details.
Please let us know as soon as possible.
Kind regards,
Corporate traveler or agent contact details only
To whom it may concern,
Thank you for the booking made with us at PROPERTY
Please provide the contact details for guest -enter name- to ensure we are able to contact them if needed.
This information would be appreciated as soon as possible.
Kind regards,
Public transport from the Airport
Taking public transport from Melbourne airport is quite easy. Take the SKYBUS from the airport to Southern Cross Station. You will be able to buy a ticket at the arrivals terminal ($18 one way, $35 return).
At Southern Cross Station, you will need to buy prepaid travel cards called Myki cards - these allow you to travel on all metro trains, trams and buses in Melbourne as well as Vline services to regional Victoria.
SOUTH YARRA - You can then take either the Frankston, Sandringham, Pakenham or Cranbourne train line to South Yarra Station. We are less than a 5 minute walk from the station.
FITZROY - You can then take either the 86 or 96 trams from Southern Cross to Fitzroy, either will take you to within minutes walk of the apartments.
Lost Property
Good morning/afternoon/evening,
We hope you enjoyed your stay at PROPERTY
Following your departure this morning, the housekeepers found a ITEM in your room.
What arrangements would you like to make for its return? If you are unable to collect it from the hotel, we can send it to you via Australia Post using a payment on delivery service the minimum fee for this service is $20.
If you'd like to utilize this, please confirm the delivery address you would like it sent to.
Kind regards,
ETA Confirmation Request
Good morning/afternoon/evening,
Thank you for your booking with us at PROPERTY
We have noted your ETA of TIME but it does not state if this is AM or PM? Could you please confirm?
This will allow me to either add an early check in request to your booking, or let you know the procedure required to check in outside of reception hours.
Please let us know at your earliest convenience.
Kind regards,
Check in for public holidays
Good morning/afternoon/evening,
Thank you for booking with us at PROPERTY
Easter/Christmas/Queens Birthday/New Years/AFL Grand-final weekend. Due to the public holiday we will have shortened opening hours of 8am-8pm. If you expect to be arriving after 8pm, we will require to set up a late check in. To do so please send through the following:
If you have any other questions, please do not hesitate to contact us via email or by calling 03 9804 7614.
Kind regards,
Hampton + Fitzroy Cleaning Email
Please make sure youre opening up every booking and checking for any requests; ie. parking, late check out, early check in, cots etc. and that the guest has received the check in procedure or re send the pre arrival info request if we have not received ID and CC. REMEMBER TO CHARGE BONDS OVER FRIDAY SATURDAY NIGHTS
ARRIVALS
Room number - Name - code as well as car park or early check ins etc.
DEPARTURES
Room - (C/O for change over or leave blank) put an late check outs here and car parks with the booking
SERVICES
Room - any requests
KEYS IN SAFE
If we arent full, put the spare rooms here with the code
Room - code
To generate the code please use the random number generator website
Late arrival email - sent to night manager from DSY
DSY Late arrivals
Room number - Name - Code - comment (if we have ID and CC or couldn't get in contact with guest etc)
One Shot Keys
843211#
The last three digits of Nicks number, the date, and the number on the one shot key
Jobs Key
7071#
DSY Spare Rooms
Room type - room number
DFZ ARRIVALS
DFZ SPARE ROOMS
Signed with your name
Late arrival email - sent to night manager from PHA
PHA Late arrivals
Room number - Name - Code - comment (if we have ID and CC or couldnt get in contact with guest etc)
PHA Spare rooms
Room type - room number - code
**Please put a spare key in the safe for each room type from now onwards - this is if Nick is at Hampton and a key doesn't drop, we can try another code
AAH ARRIVALS
AAH SPARE ROOMS
Sign with your name
